Return and Refund Policy

Elia is operated by COFIBOU DISTRIBUTION LLC · 34 N Franklin Ave, Pinedale, WY 82941, USA ("we", "us"). Questions about this policy: contact@elia.run.

You can request a refund within 14 days of the date we charged you. This applies to your first payment and to every renewal: each charge starts its own 14-day window.

Requests made after the 14-day window cannot be refunded, except where the law gives you a longer right that cannot be waived.

• Subscription fees for Elia plans, paid through our checkout, requested within the 14-day window.
• If you are on an annual plan and ask part-way through the year, we refund the unused portion of the term, pro-rated.

These are not refundable:

• The free plan — no payment was made.
• Charges older than 14 days, except where the law requires otherwise.
• Purchases made through the Apple App Store or Google Play — those are billed by the store and follow the store's own refund rules, which you request through the store.
• Amounts already refunded.

Email contact@elia.run from the email address on your Elia account, with "Refund request" in the subject. Include the date and amount of the charge and, if you like, the reason.

We confirm eligibility by email and process approved refunds to the original payment method. Depending on your bank or card issuer, the money can take 5–10 business days to appear.

You can stop future renewals at any time by contacting contact@elia.run or using the billing settings in your account. Cancelling ends future charges; access continues until the end of the period you already paid for. Cancelling does not by itself refund a charge — request that separately within the 14-day window.

Nothing in this policy limits any right you have under applicable consumer protection law that cannot be waived, including the right to a refund where the law provides one.

Refund requests and questions: contact@elia.run. Post: COFIBOU DISTRIBUTION LLC · 34 N Franklin Ave, Pinedale, WY 82941, USA.